FREQUENTLY ASKED QUESTIONS
Each piece is handmade and hand-painted, which means slight variations in color, brushstroke, or detailing are part of its charm. While the design remains faithful to the photo, no two items are ever truly identical — this is what makes them unique.
Because many of our items are made to order and often customized, we do not accept returns for change of mind. However, if your item arrives damaged or significantly different from what was described, please contact us within 7 days and we’ll do our best to resolve the issue.
In-stock items are usually shipped within 2–5 working days. For items made to order or customized, production time is listed on the product page. Delivery time depends on your location and chosen shipping method.
For many of our products, yes! If customization is available, you’ll find options on the product page. If you have a specific request, feel free to contact us and we’ll do our best to assist.
Yes, we offer international shipping to many countries. Shipping costs and delivery times will vary depending on destination. You can view available options and prices at checkout.
